Refund Policy

1. Successfully delivered readings

Personalized readings are interpretive and subjective. Once a complete report has passed system checks and is available in the user's account, dislike of a conclusion, unmet personal expectations or subjective disagreement alone does not normally qualify for a refund. Payment does not guarantee predictive accuracy.

2. When a full refund is normally available

• Payment is verified but four automated generation attempts and reasonable manual handling cannot deliver a complete, readable and validated report.
• A verified duplicate charge, incorrect amount or unauthorised transaction occurred.
• Applicable law requires a refund or another remedy.
• The operator confirms another material system failure that prevents delivery.

3. How to request a refund

Contact service@lotusblissstore.com within 14 days of payment. Include your account email, FateFollow order number, payment-provider transaction reference and a concise description. Never email a full card number, security code, password, verification code or API key.

We acknowledge requests within 1–3 business days and aim to complete straightforward internal review and submit an approved refund to the payment provider within the same period. The provider or bank controls the final time for funds to appear.

4. Processing controls

Only an authorised administrator can approve a refund. The action is audited, and the provider result and order state must agree. A failed provider refund remains in manual review and is never silently marked complete.

5. Mandatory rights

This policy does not limit non-waivable cancellation, withdrawal, defective-service, chargeback or other consumer rights. Requirements for immediately supplied personalised digital content vary by location and continue to apply where mandatory.

Contact and operator

FateFollow is operated by Lotus Bliss Company Limited, a company incorporated in Hong Kong under company number 78906325. The business address stated on its business registration certificate is ROOM 12, 3/F, YAU LEE CTR, 45 HOI YUEN RD, KWUN TONG, HONG KONG.

Privacy, refund, complaint and general service requests: service@lotusblissstore.com. We acknowledge requests within 1–3 business days and aim to complete straightforward requests within the same period. Where identity checks, legal retention duties or third-party coordination require longer, we will explain why and provide an estimated completion date.